[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Fullwidth Post Title Header” _builder_version=”4.9.4″ background_color=”#f7f7f7″ use_background_color_gradient=”on” background_color_gradient_start=”rgba(255,255,255,0.3)” background_color_gradient_end=”rgba(33,51,101,0)” parallax=”on” custom_margin=”0px||0px||false|false” custom_padding=”0px|0px|0px|0px|false|false” box_shadow_style=”preset3″ global_module=”767″ saved_tabs=”all” locked=”on” collapsed=”on”][et_pb_fullwidth_post_title author=”off” date=”off” comments=”off” featured_placement=”background” text_background=”on” text_bg_color=”rgba(255,255,255,0.5)” admin_label=”Fullwidth Post Title” _builder_version=”4.9.4″ title_font=”Playfair Display|900|||on||||” title_text_align=”center” title_text_color=”#213365″ title_font_size=”55px” meta_font=”Poppins|500|on||||||” meta_text_align=”center” meta_font_size=”14px” meta_letter_spacing=”2px” meta_line_height=”1.8em” background_color=”#f7f7f7″ background_color_gradient_direction=”245deg” custom_padding=”130px||250px|||” custom_padding_tablet=”150px||150px” custom_padding_phone=”50px||50px” custom_padding_last_edited=”on|desktop” title_font_size_tablet=”45px” title_font_size_phone=”40px” title_font_size_last_edited=”on|phone” border_radii=”on|5px|5px|5px|5px” border_width_all=”1px” border_color_all=”RGBA(0,0,0,0)” box_shadow_style=”preset3″ locked=”on”][\/et_pb_fullwidth_post_title][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Post Content” _builder_version=”4.9.0″][et_pb_row column_structure=”3_4,1_4″ admin_label=”Post Content” _builder_version=”4.9.0″][et_pb_column type=”3_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Introduction” _builder_version=”4.9.4″ text_font=”Poppins||||||||” hover_enabled=”0″ locked=”on” sticky_enabled=”0″]<\/p>\n
When a friend or a member of your family tells you something really sensitive about themselves, it can be hard to know how to react. Your initial reaction may be one of complete shock or even disbelief, but if the person sharing this information with you is someone close to you, you need to be able to support them, no matter what they reveal to you. <\/span><\/strong><\/p>\n
Perhaps they\u2019ve told you that they\u2019re pregnant, even though they already have grown-up children, or maybe they\u2019ve been arrested for a serious crime. They may have told you that they have been diagnosed with a terminal illness, or they may have described symptoms to you that ring alarm bells that they are potentially seriously ill. <\/span><\/p>\n
No matter what shocking news your friend or family member reveals, these 5 responses should help you react in a positive and supportive way.<\/span><\/strong><\/p>\n
You may also find our other article helpful: 5 Non-Judgemental Scripts to Use When Telling Someone You Care About That Their Reckless Lifestyle Choices Are Causing You Concern<\/strong><\/a><\/p>\n
Illustrations courtesy of Shutterstock<\/strong>.<\/a><\/em><\/p>\n
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\nThank you for trusting me with this, I understand this isn’t to be discussed with anyone else.<\/h4>\n<\/blockquote>\n
If someone tells you something sensitive that is clearly not for general release, it\u2019s important to reassure them that you can be trusted to keep that information private, and that you won\u2019t share it with your partner, friends or family. <\/span><\/p>\n
It may have taken a great deal of courage to tell you this news, so reassuring them that you respect their privacy and value your friendship with them will go a long way to helping them deal with whatever situation they are in. <\/span><\/p>\n
Go on from this by encouraging them to tell you as much as they need to, and be a good listener whilst they get the whole story out. <\/span><\/p>\n
[\/et_pb_text][et_pb_image src=”https:\/\/www.nevertherightword.com\/wp-content\/uploads\/2019\/08\/blaming-young-woman-never-right-word.jpg” admin_label=”Single Image” _builder_version=”4.9.4″ hover_enabled=”0″ custom_css_main_element=”}||.wrapper {||position: relative;||height: 0;||\/* Formula is: (height \/ width * 100%) *\/||padding-top: calc(820 \/ 800 * 100%);||}||||.wrapper__img {||position: absolute;||top: 0;||left: 0;||max-width: 100%;||height: auto;” border_radii=”on|5px|5px|5px|5px” box_shadow_style=”preset3″ locked=”on” alt=”Hands of People Pointing to Shamed Woman, Judgment of Society” title_text=”blaming-young-woman-never-right-word” sticky_enabled=”0″][\/et_pb_image][et_pb_divider admin_label=”Divider” _builder_version=”3.21.2″ locked=”on”][\/et_pb_divider][et_pb_text admin_label=”Template 2″ _builder_version=”3.27.4″ text_font=”Poppins||||||||” header_font=”||||||||” header_2_font=”||||||||” locked=”on”]<\/p>\n
Template 2 | Deflect Their Attention From Your Reaction by Offering Help or Making it About Them<\/strong><\/h2>\n
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\nI know of some support groups that may be of interest to you. Is this a behavior\/ situation you want to change?<\/h4>\n<\/blockquote>\n
If someone tells you something that you feel out of your depth discussing, or asks for help that you feel unqualified to give, it can be a good idea to steer them towards a professional helpline or support group. <\/span><\/p>\n
Perhaps someone has revealed that they are a victim of domestic abuse, that they have a gambling problem or that they are addicted to hard drugs. In situations like these, people often need specialist counselling and advice to help them get through it all. <\/span><\/p>\n
That\u2019s not to say that you can\u2019t support them – simply helping them to connect with a support group or advice centre could be a real help to them, and you can continue to talk through their experiences with them at the same time as helping them to seek professional help.<\/span><\/p>\n
[\/et_pb_text][et_pb_image src=”https:\/\/www.nevertherightword.com\/wp-content\/uploads\/2020\/01\/public-speaking-spotlight-never-right-word.jpg” admin_label=”Single Image” _builder_version=”4.9.4″ hover_enabled=”0″ custom_css_main_element=”}||.wrapper {||position: relative;||height: 0;||\/* Formula is: (height \/ width * 100%) *\/||padding-top: calc(825 \/ 800 * 100%);||}||||.wrapper__img {||position: absolute;||top: 0;||left: 0;||max-width: 100%;||height: auto;” border_radii=”on|5px|5px|5px|5px” box_shadow_style=”preset3″ locked=”on” alt=”Social Pressure Vector Illustration. Society Attack in Flat Tiny Person Concept. Crowd Opinion as Opposite of Individual. Emotional Stress, Abuse or Harassment Victim in Spotlight. Verbal Attack Scene.” title_text=”public-speaking-spotlight-never-right-word” sticky_enabled=”0″][\/et_pb_image][et_pb_divider admin_label=”Divider” _builder_version=”3.21.2″ locked=”on”][\/et_pb_divider][et_pb_text admin_label=”Template 3″ _builder_version=”3.27.4″ text_font=”Poppins||||||||” header_font=”||||||||” header_2_font=”||||||||” header_2_font_size_tablet=”” header_2_font_size_phone=”26px” header_2_font_size_last_edited=”on|phone” locked=”on”]<\/p>\n
Template 3 | Suggest Professional Help<\/strong><\/h2>\n
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\nHave you had a chat with your doctor about this?<\/h4>\n<\/blockquote>\n
If someone confides in you about a string of health issues and you start to suspect that there might be something seriously wrong with them, you need to gently steer them towards getting it all checked out with their doctor. <\/span><\/p>\n
All too often, people put down general symptoms such as fatigue, weight loss, headaches and so on to their age, or to being a little overworked, but they can be symptoms of a more serious underlying condition. <\/span><\/p>\n
As a friend or close relative, you may be in the best position to encourage them to seek medical advice. <\/span><\/p>\n
[\/et_pb_text][et_pb_image src=”https:\/\/www.nevertherightword.com\/wp-content\/uploads\/2020\/05\/girl-bubble-introvert-never-right-word-scaled.jpg” admin_label=”Single Image” _builder_version=”4.9.4″ hover_enabled=”0″ custom_css_main_element=”}||.wrapper {||position: relative;||height: 0;||\/* Formula is: (height \/ width * 100%) *\/||padding-top: calc(515 \/ 800 * 100%);||}||||.wrapper__img {||position: absolute;||top: 0;||left: 0;||max-width: 100%;||height: auto;” border_radii=”on|5px|5px|5px|5px” box_shadow_style=”preset3″ locked=”on” alt=”Introverted Girl Sits in Her Own Bubble Illustration” title_text=”girl-bubble-introvert-never-right-word” sticky_enabled=”0″][\/et_pb_image][et_pb_text admin_label=”Copyright and Affiliate Links Notice” _builder_version=”4.9.4″ text_font_size=”16px” text_line_height=”1.8em” global_module=”10507″ locked=”on”]<\/p>\n
Illustrations courtesy of <\/i>Shutterstock<\/strong>.<\/i><\/span><\/a><\/p>\n
This article was originally published on <\/i>https:\/\/www.nevertherightword.com<\/i><\/span><\/a><\/strong>. If this article appears on any other site other than <\/i>https:\/\/www.nevertherightword.com<\/i><\/span><\/a><\/strong> without clear referencing it is a violation of the copyright owned by <\/i>https:\/\/www.nevertherightword.com<\/i><\/span><\/a><\/strong>.<\/i><\/p>\n
This article may contain affiliate links. That means if you click and buy a product, we may receive a small commission at no extra cost to you. <\/span><\/em>Never the Right Word is a participant in the Awin Affiliates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to participating merchants.<\/span><\/em>\u00a0For more information, please view our <\/span><\/em>Privacy Policy and Earnings Disclosure page.<\/em><\/a><\/strong><\/p>\n
Template 4 | Letting Them Know They Aren’t on Their Own<\/strong><\/h2>\n
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\nI can relate to how you\u2019re feeling, because\u2026<\/h4>\n<\/blockquote>\n
Even though you may not have experienced the exact same thing that your friend or relative has just told you about, if you have been through something similar, or you know someone else who has, it can be helpful to tell your friend or relative about this, especially if your story has a positive outcome. <\/span><\/p>\n
If someone has just been diagnosed with a terminal illness, recounting how your cousin died within weeks of diagnosis won\u2019t help, obviously, but if you can share a story of excellent medical care and support, that could be of real benefit to them.<\/span><\/p>\n
[\/et_pb_text][et_pb_image src=”https:\/\/www.nevertherightword.com\/wp-content\/uploads\/2019\/08\/sad-alcoholic-never-right-word.jpg” admin_label=”Single Image” _builder_version=”4.9.4″ hover_enabled=”0″ custom_css_main_element=”}||.wrapper {||position: relative;||height: 0;||\/* Formula is: (height \/ width * 100%) *\/||padding-top: calc(1025 \/ 800 * 100%);||}||||.wrapper__img {||position: absolute;||top: 0;||left: 0;||max-width: 100%;||height: auto;” border_radii=”on|5px|5px|5px|5px” box_shadow_style=”preset3″ locked=”on” alt=”A Male Alcoholic is Sitting on a Stool Next to Empty Bottles of Wine, Psychological Addiction” title_text=”sad-alcoholic-never-right-word” sticky_enabled=”0″][\/et_pb_image][et_pb_divider admin_label=”Divider” _builder_version=”3.21.2″ locked=”on”][\/et_pb_divider][et_pb_text admin_label=”Template 5″ _builder_version=”3.27.4″ text_font=”Poppins||||||||” header_font=”||||||||” header_2_font=”||||||||” locked=”on”]<\/p>\n
Template 5 | Offer Assistance<\/strong><\/h2>\n
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\nWhat specific things can I do to help you?<\/h4>\n<\/blockquote>\n
If your friend or relative has just revealed something to you, and you feel truly at a loss for words, this template could help. It\u2019s neutral and non-judgemental, and it shows support without jumping to any conclusions as to the right way to proceed from this point. <\/span><\/p>\n
The person may need some time to think about what, if any, help they need from you, so be prepared to step back and allow them time to think it all through. <\/span><\/p>\n
If they don\u2019t ask for help, it could be worth repeating your offer of support at a later date, but don\u2019t push them into thinking that they have to accept help if they don\u2019t need it.<\/span><\/p>\n
[\/et_pb_text][et_pb_image src=”https:\/\/www.nevertherightword.com\/wp-content\/uploads\/2019\/08\/bi-polar-woman-never-right-word.jpg” admin_label=”Single Image” _builder_version=”4.9.4″ hover_enabled=”0″ custom_css_main_element=”}||.wrapper {||position: relative;||height: 0;||\/* Formula is: (height \/ width * 100%) *\/||padding-top: calc(700 \/ 800 * 100%);||}||||.wrapper__img {||position: absolute;||top: 0;||left: 0;||max-width: 100%;||height: auto;” border_radii=”on|5px|5px|5px|5px” box_shadow_style=”preset3″ locked=”on” alt=”Bipolar Disorder, Portrait of Woman in Profile in Depression and in a Good Mood” title_text=”bi-polar-woman-never-right-word” sticky_enabled=”0″][\/et_pb_image][et_pb_divider admin_label=”Divider” _builder_version=”3.21.2″ locked=”on”][\/et_pb_divider][et_pb_text admin_label=”Conclusion” _builder_version=”4.4.5″ text_font=”Poppins||||||||” locked=”on”]<\/p>\n
Dealing with shocking news is never easy. Our natural reaction is to express our surprise through our facial expressions and to blurt out the first thing that comes into our heads. <\/span><\/p>\n
Obviously, neither of these things are helpful to the person who has just revealed the news, so if you can train yourself to control your emotions a little, that may help. <\/span><\/p>\n
If you do express complete shock, talk about this with the person, and explain to them why you are so surprised. Try to do this in a matter of fact way, and as succinctly as possible, without being overly-dramatic or going into too much detail. <\/span><\/p>\n
We wouldn\u2019t be human beings if we were able to be perfectly composed in every situation, so don\u2019t worry too much if your jaw drops when someone tells you the news that you weren\u2019t expecting to hear.<\/span><\/p>\n
It\u2019s not the end of the world, and what you need to concentrate on is what you do next – so gather your composure, think through what you\u2019ve just heard, and then commit to helping and supporting your friend in whatever way is possible. <\/span><\/p>\n
Remember that whilst it is important to find the right words, it\u2019s just as important to be a good listener too.<\/span><\/p>\n
At Never the Right Word, our aim is to give you practical examples of how to handle life\u2019s difficult conversations. If you have an awkward situation that you\u2019d like example templates for, request a topic here<\/b><\/span><\/a>.\u00a0\u00a0<\/b>\u00a0<\/p>\n
If you\u2019re interested in further reading, we\u2019ve also included links to our trusted resources and related posts below. To find out more\u00a0about NTRW<\/b><\/span><\/a>\u00a0and\u00a0our\u00a0recommended tools<\/b><\/span><\/a>,<\/b> you can do that\u00a0here<\/b>.<\/span><\/a>\u00a0\u00a0<\/p>\n
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